A 99.9% Server Uptime
We’ve built our hosting platform using reliable hardware and strongly tweaked software. Our administrators have installed a modified version of Security–Enhanced Linux on each of our physical servers to ensure utmost safety and dependability. We’ve added several distributed denial–of–service prevention mechanisms combined with very powerful firewalls to make sure our network is invincible and secure.
All our Linux hosting services packages include a 99.9% server uptime guarantee. And regardless of which datacenter you pick, the guarantee remains unchanged.
A 99.9% Network Uptime
To be able to provide a good–quality web hosting service, you can hardly depend on the default network configuration in a datacenter. We’ve set up our very own custom internal network to ensure a faster–than–the–speed–of–sound connection speed with the rest of the world.
And thanks to this, regardless of which datacenter facilities you opt for: our US data center, our UK data center, in our data center FI, in our Eastern Europe data center or our AU data center, you will take advantage of a guaranteed 99.9% network uptime. And this uptime guarantee is valid with all web hosting plans offered in each datacenter.
A 30–Day Money–Back Guarantee
We offer a 30–day money–back guarantee with all our cloud hosting plans. If you’re unhappy with our hosting services, or if you think that they are insufficient, or if you decide that you must use a VPS hosting services rather than a cloud hosting package – you will get a full refund, no questions asked.
All domain name registrations are nonrefundable, but you’ll keep total control of your domain names even when you cancel your hosting account with us.
24/7 Technical Support
We have punctiliously hand–picked each single member of our 24x7 support team so that we can offer the best tech support service that you can get. Each of our technicians has lots of years of experience working with hosting accounts behind his back, so they know what they are doing. What’s more, they are available to you 24–7 – you will be able to contact them at any moment and they’ll respond to you as soon as possible.
Their average ticket response time is under twenty minutes, whilst with other web hosting vendors you have to wait for days. What’s more, we offer you a 1–hour response time guarantee. Irrespective of what happens, your queries will be replied to within an hour.